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ChoicePay's New Multichannel Electronic Payment Platform that Extends Remittance Solutions for Small & Mid-sized Billers [NACHA Payments]

[This is just one of my series of posts from the NACHA Payments 2008 conference in Las Vegas.]

ChoicePay Offers a Powerful, new Multichannel Electronic Payment Platform that Extends Remittance Solutions for Small & Mid-sized Billers [NACHA Payments]

Choicepay_logo

I am really excited about a new service from ChoicePay that will allow remittance vendors and financial institutions selling to small and mid-sized billers to quickly and easily add electronic payments to their lockbox offering. Elspeth Bloodgood, demo'd for me how ChoicePay has taken its multi-channel payment platform (kiosk, call center, walk-up retail, IVR, and online) and repackaged it for quick deployment via white-label solutions. The biller customer will receive a single stream of payment data (either via their remittance provider, or via ChoicePay) combining all payment channels and supported with Business Objects reporting capability.

The rapid provisioning of this tool blew me away. The solution is not only completely modular, but the onboarding process is a series of workflow-driven screes with validation alerts built in. The biller enters preferences to match its business process and adding a new payment method is remarkably simple. In the background, the parameterized ChoicePay engine drives the necessary web services. The ease of implementation means that small and mid-sized banks can offer a comprehensive payment solution to businesses with as few as 1000 transactions a month. ChoicePay will train the resellers implementation and product teams to deploy and support the solution.

The online interface can be customized to match the branding of the biller (adding a logo, modifying colors, etc. is as easy as formatting this blog - even easier). The solution is multi-lingual and the interface for a one-time payment is the same as for a recurring payment (you simply check a box to make the one-time payment recurring and can elect to turn off paper billing).

It's very cool. I'll be monitoring the uptake of this solution over the coming months and will post follow ups.

>> Return to index of my posts from NACHA Payments 2008

Payments2008

Live Blogging from Finnovate Startup - Afternoon Session

I am live blogging from Finnovate Startup in San Francisco. Jim Bruene and his team at NetBanker have gathered 40 startups, rebrandings, and company debuts in online banking and finance. Each participant has a brief 5 minutes to demo their product so I’ll be typing as fast as I can. (Please forgive typos!)

AFTERNOON SESSION

Expensr / MoneyStrands 

Just acquired by Strands - rebranded as MoneyStrands. Redesigned user interface. Stronger focus on widgets because users felt online managers were too simple and desktop managers were too complex. Use widgets to customize to make as complex as you want; drag and drop, etc. Automatically sync bank accounts. New analysis widgets, including incomes & expenses.

Analyze your money and compare against people like you (career, age, location, etc.) by category. Parse your transactional data and suggest improvements. Suggest products or small day to day behavior.

SmartyPig 

SmartyPig is for everyone. Social banking application "20th century piggy bank." Reverse buy now, pay later trend. Help people save for very specific goals in your life. Possible to add minors (kids) to your account and teach them to save. 

Make goals public. Family and friends can track your progress toward your goal and make gifts. 

Advertisers, sponsors can make special offers based on your goals. 

Do not have to change your bank. Every goal must have a monthly recurring contribution from your bank. All funds at SmartyPig are FDIC insured. 

Facebook widget is linked to your public SmartyPig page that shows your goals and progress. Link to your friends and family via SmartyPig and gift them. Can also buy giftcards for someone who is not using SmartyPig (they can then create their own account). 

Stop goal at any time. Two choices to access funds: a) create SmartyPig MasterCard or b) create a SmartyPig gift card with a major retailer (often with incentive). 

Invesra 

Online personal investment manager that can be private labeled or co-branded by financial interfaces. Consolidate retirement accounts (stocks, mutual plans, ETFs, etc.)Wizard walks user thru creating a profile. Demographic data, retirement goals, load account data, determine risk profile. Risk discovery tool to anticipate best case/worse case scenarios based on historical data and future projections. 

Personalizes advice that is rendered on the site based on data entered in wizard. Generate Target Profile and compare to current plan. Demonstrate changes to allocations necessary to achieve target. Evaluate both value and cost of current and target. Can take action 

1) Open a fully managed account or 2) if self-managed provide buy/sell list to reallocate account by account. Report can be emailed, printed, branded with FI logo. Education can  be customers to partner. 

Delivering sophisticated investment tools previously only available via financial planner to mass affluent online. 

Wesabe 

Leading personal finance community on the web. Community, financial management, insight based on community's collective data. Up until now, mostly advice and support. But now, with value engine, offering insight based on aggregated anonymous community data - not sponsor generated offers. Show community statistics vs. your own spending patterns. Average dollar amount, frequency, percentage of other Wesabe users that recommendations. Using tags that are created by users themselves to parse data. Can drill down by tag to find merchant comparisons based on your transactions. 

Trader Joes vs. Safeway vs. Whole Foods. Can 'cheer' the tip, add your own comment, or hide it the tip. 

Possible to search. For example, want to buy a kids bike (birthday gift for daughter). Search for merchants in your area that sell bikes. See community data by 

Provides link to Yelp for additional location data and more reviews. 

Make better financial decisions based on the "Wesabe value engine" 

Tyfone 

Mobile banking and payments. Build technology to secure transactions via your mobile phone. Mobile banking, contactless payments via mobile, identity management, remote payments, retail services. Enable independence between choice of bank and wireless carrier. 

Utilizing memory card slot on phone (not SIM card). Has security built in with smart card controller for contactless payments. Demo with Palm (not NFC enabled) memory card enables near filed communications. Bank does not have to have relationship with wireless carrier. Third chip that enables security. 

12 patents applied for (one issued so far). 

Can also support software only mobile banking. Demo with iPhone. Integrate with GPS to find enabled retail locations nearby. Works with different software on handsets. 

Wonga 

From UK, live 5 months thus far. Addressing small, short term loans to consumers via web or mobile. Quick. Example. Booking flight on EasyJet to go to Barcelona. But low on cash. Link from merchant to Wonga. How much do you want, for how long? Real time calculation of what it will cost (amount borrowed + fee). Enter basic info. Real time evaluation of risk, receive verification code on mobile phone. Enter verification code on web site, enter banking info to receive funds, enter banking account to repay (not necessarily the same). Money available within minutes.   

Preview of mobile solution not available yet. Out and about. Need to make a purchase. No laptop, so no Internet capability. Send text message to Wonga address indicating amount of money you want. Enter PIN. Money is funded to bank account. Now can use debit account to make purchase. 

Not running up long term debt. 

Loanio 

Product is about to launch. This is the first public unveiling. New peer lending to facilitate borrowing and lending via an auction platform. Challenges with peer lending today: lots of traffic, but many consumers wanting funding cannot get funds. Poor or low credit or less than compelling profile. 

Loanio offers co-borrowing. Even if you have good credit you may want to enlist a co-borrower to enhance credit. 

Normal and Platinum (additional qualifying info entered up front) listing services. Enter Loanio request, dollars, term, interest rate willing to pay. Why you want it and how you will pay it back. Co-borrower and borrower provide more detailed information later (paycheck stubs, etc.) 

Potential loaners can view credit information on both borrower and co-borrower. Nice comic relief after lunch: demo featured pictures of Bill Gates, Michael Jackson, Madonna, and Hilary Clinton as potential borrowers and co-borrowers. 

ConfIdent Technologies 

Next generation security for online financial transactions. Used today with Live at Charles Schwab retirement. Distributed to 80 other FIs, passes muster regulators. Eliminates passwords but is more secure than other forms of authentication. 

Instead of username, choose images. You create categories (e.g dogs, airplanes). Then when you login each time you choose the pictures of the dog and the airplanes by entering the digit code in the corner of each image (in the right order) into the box below the images. Each time the images change, the digits change, and the order of the image categories changes. 

Withholds image display from unauthorized computers - authorized computers have soft token. Effective against phishing. Highly configurable. Change size of display, number of categories user needs to enter.   

Easier for user because images are easier to process than text (many years of research to support this theory). 

Very cool. 

IP Commerce 

Denver based. Address need to payment enable any application, provision payment services, address security requirements. Unlike other presenters today, not a bank, not a payment company. Partners have reach to thousands of banks - partners include [missed name], Chase Paymentech, and many software developers. 

Does not own relationship with small business. Bank does. 

Rapid receipts developed by a user using IP Commerce tools to payment-enable QuickBooks. 

Per BAI small businesses will change banks to get better services. Often make payment decisions based on guidance from IT service provider. 

Login and and have access to different services 

  • service agreements 
  • service bundles 
  • sell services across product silos that exist in my bank

For example, business with merchant services and remote deposit at bank obtains verification code from bank. Most small business people don't know anything about payments. But they do know about software activation. So makes sense when bank provides an activation code. Enter with password. Talk via platform to determine services available to each merchant. 

Encrypting data on machine as authentication code is entered. 

Services/products supported: 

  • Credit 
  • Remote deposit capture 
  • store value 
  • gift flows 
  • e-commerce (PayPal, Google Checkout) 
  • ACH

Brand payment solutions, capture incremental revenue. 

SimpleTuition 

Student loans are not sexy. 

Simple solution for students to determine what their options are for student loans. Limited liquidity out there. Modeled after online travel space  in terms of interface. Enter basic info. Consolidate options. View, compare, and once select click out to go to the vendor themselves. 

Work with colleges and universities and partner with LendingTree and LowerMyBills.com etc. 

Been in existence two years; 40,000 leads to lenders this month. Looking to other verticals to expand offerings. 

Record = presentation was less than 3 minutes! 

BlingNation 

Open payment network enabling FIs to offer financial services to their customers via mobile. Both mobile banking and mobile payments. Cell phones or single purpose device (just for mobile payment). Branded software on cell phone. Push technology - receiving data from the bank real time as transactions occur. Can initiate payment, using your bank account, to send data to anyone using email address or their phone number. Enables proximity payments (catching on internationally, eventually) 

Demo'd sending amount from one phone to another. Using bank account (ACH) and PIN. 

Link phone to bank account or a prepaid card so you can access funds transferred to you via an ATM. 

Flexible platform. Balance on home screen so you know funds available. Interface can be customized, suits various handsets. Multiple technologies available e.g. blue tooth or NFC or finger recognition. Enable  interface with other applications that bank is offering. 

Zopa 

Worlds' first social finance community - started in 2005. 225K users worldwide (Italy, US, UK, adding Japan later this year). Adopt model to suit culture of each company. Not a peer to peer lender in the US - based on regulatory environment and security concerns partnered with Credit Unions. People who deposit money at Zopa are not lending money to borrowers. They are helping with cash payment. 

Borrower rates vary from 8.99 to 16.99. Immediate response and get loan funded within days. Borrower can reduce interest rate... 

How? Create profile to tell people about yourself. Investors deposit money in a Zopa CD. Original loan payment each month is augmented by help from members of the Zopa community. Example, $5000 loan, pay back just $2000. Getting help. 

Federally insured CD of up to $100,000. Buy CD at 3.75% but you are helping someone else at a rate of 83 cents per month. I can reduce the amount of return on my CD (to national average 2.90%) and designate borrowers to receive the other 85 basis points. 

TrustedID 

Allows hundreds of thousands of consumers protection vs. Identity Theft. Proactive protection, not credit monitoring (simply notifies you after your ID has already been stolen). Lock on front door vs. alarm to notify that intruder is in your home. 

Launched new service "ID Freeze" 

Family package of identity protection (unlimited number of adults and children in household). $15 per month. Vs. individual plan priced at approx. $100 a month. 

Monitor buying and selling of ss#, bank account data, credit card data, health insurance data online. 

Additional services: 

Require bank to contact you before creating account. 

Reduce junk mail. Anti-spyware or software for home computers. 

Easy to re-brand and co-market (private label with Suze Orman, 100,000 sold in a single day on QVC). 

MoneyPools

Help investors organize and analyze their investment. Example Harold with $2.4 million at Schwab and T.Rowe. Benchmark securities against appropriate assets. 

Drag and drop interface, sophisticated adjustment of graphs as click on various elements. 

My pools and public pools. Drill down by asset class to see detailed information. Auto pools generated and maintained by system. Can also create own pools. Track goals and view asset allocation of funds tied to specific goals. 

Strategies - how have they fared (eg. sovereign, Buffet, etc.) 

Aradiom 

Mobile strategies and mobile deployments do not always mesh. Many devices, issues related to deployment to multiple handsets. In 4 minutes, build mobile banking platform. Login, go to home screen, and 

Client wizard - goes on phone. Start with home page with about/login/about buttons. WYSIWYG interface. Output is a Java application that can be utilized on nearly any handset. Create foundation and then generate pages: home, login, about. 

Rich user experience without really knowing code. Interfaces to all backends: webservices, SQL Server, etc. 

Build mobile banking application easily from modular components. 

First ROI / CheckingFinder.com 

Community banks and credit unions are losing business. Offer checking account with CD style interest rate and free ATM nationwide but need marketing reach. First ROI and BancVue partner to offer online service to find, open, fund reward checking accounts online. Supported by National Advertising starting June 8th. 

Enter zip code to find banks close to you. Sort by geographic proximity or rate. Calculator to determine value: $ amt funded plus number of ATM visits per month. Choose based on your parameters. Online account opening provided by Andera (demo'd earlier).   

Big banks we are coming after you! 

Sparkroom 

B2B product. Help Financial Institutions that are big buyers of leads on the Internet to monitor their marketing investments. Track gross margin generated by source and by dimension. Eg. in Mortgage industry which states are most valuable, which dollar amounts are most successful. 

Use dashboards to measure 4-5 key metrics each day. For example leads by source (LendingTree, LowerMyBills, Bills.com, NexTag. etc.) - measures leads, number closed, and cost per closed loan. Determine ROI. 

Understand what is working and what is not. Stop activities that aren't delivering. 

120% ROI increase on marketing spin (on average across customer base) 

Scalable to eery FI product. Built out Mortgage vertical first. 

TradeKing 

Innovated online options and stock brokerage for cutting edge options and equity traders. Pioneering social community in brokerage industry. First to allow traders to share their actual trades. Naturally network around investments, remove barriers between clients and traders - wall street meets main street. 

Do not sell data or advertising. Just share data among the community members. 

Trade notes, blogs, forums, and trading activity. See trades, trade notes provided by trader, portfolio if he shares, blog if he has one, and whether or not TradeKing knows who the investor is. 

Provides expert advice and education based on trading. 

Forums are monitored for compliance reasons. Therefore trusted environment to interact safely and securely. 

ClairMail 

Mobile banking infrastructure at 5 of top 10 banks today, moving down market to community banks. two way triple pay - rec'd bill via SMS, send text message to determine balance, open mobile web browser, send text to server to request dynamic link to website. Simply enter pw rather than username and pw. Initiate transfer from one account to another. Return to SMS and pay bill by replying with "Y" 

Single registration. Onboard at ATM. wbe, IVR, 

Open platform. SMS works on all phones. Mobile web works on many phones. Also native mobile application (in this case mfoundry). Works in retail, works in treasury, too. 

Facilitate ability for bank to ask consumer questions. Allow consumer to initiate 

Mobile lockbox. 

SMS offers "you have a $25 credit on your credit card account if you visit Home Depot this weekend." Generating new value rather than having bank pay for rewards, rather than get paid for offering rewards. 

Not dependent on back-end systems to engage with customers. 

Vestopia 

Service, platform that connects self-directed investors to wall street pros. See what they are doing in their personal investment accounts with real money, real time. Two constituencies: 1) wall street pros, and 2) self-directed investors. 

Grown member base ten fold since January. Venture backed. 

Free enrollment. Public beta is free, so feel free to check it out. 

Investment pros - recruited like an asset manager or hedge fund would. Lots of inbound inquiries, review track records, conduct in person interviews. select investment directors for community. Individuals are not investing anonymously - have name, photo, brief strategy snap shot, performance, 

IF you are interested you can connect to investment directors. 

Look at my dashboard - view investment directors you follow (are connected to) and benchmark against appropriate indices. View holdings (by sector) and can view individual holdings (in detail). 

Entertain questions from community members. 

Okay, off to the exhibit hall to talk to the startups and hopefully find a snack. 

More coverage: 

Live Blogging from Finnovate Startup - Morning Session

I am live blogging from Finnovate Startup in San Francisco. Jim Bruene and his team at NetBanker have gathered 40 startups, rebrandings, and company debuts in online banking and finance. Each participant has a brief 5 minutes to demo their product so I’ll be typing as fast as I can. (Please forgive typos!)

MORNING SESSION

Authentium

Demo'ing SafeCentral. Prevention of online identify theft. Patent-pending desktop software, engage with networking security component to prevent phishing

First demo'd login to PayPal with a PC infected with a key logging software - show that keylogger captured screen images and all text entered into PayPal's site.

Then, launch secured browser session with SafeCentral which blocks keylogger. Dedicated browser session with no URL address, user can only connect to sites they have setup in advance. We were able to view Ray's personal accounts at BofA.

Afterwards, opened keylogger software and demonstrated that it was blind to transactions conducted via SafeCentral.

Everything can be private labeled.

Credit Karma

Completely free credit score - with no hidden fees - and provide consumers to monitor and improve their credit score over time. Allow consumers to monetize credit score by offering them discounted prices based on the consumers profile.

Fewer than 20 questions - takes 2 minutes to setup. Over 56% of site visitors start sign in process; 86% get free credit score. All queries against score are "soft" so they do not impact score. Provide consumer education about credit scores, how their score ranks in a national distribution - e.g. 712 credit score is in the 45 percentile over all, 38% in Credit Karma.

Karma Offers are customized discounts based on profile (geography, credit score). For each offer, show user approval (how compelling), how exclusive the offer is, and the percentage of users are taking advantage of the offer (subscribing, or using). Consumers must explicitly submit their own info to the sponsors. Credit Karma does not provide data to advertisers.

WorkLight

Server behind financial institution firewall that allows secure interaction with bank and investment firm via RSS, personalized home pages (iGoogle, Netvibes), widgets, and instant messages, etc. Enable consumer to access banking information from within page where they spend their time, rather than open a separate browser session or tab. Enables personalized messages, advertising, etc. 

In addition, enables social networking with customers - via Facebook. WorkLight secure overlay via Facebook allows discussion board where customers can interact with one another. Opt-in customer channel.

Prosper

$136 million in transactions, 670K members thus far. Allow borrowers to make a loan listing and allow anyone to bid on the loan. Similar to a bank loan application, but - like eBay - you can post pictures and personalize your listing to attract investors. Feature demo'd today - you can also create social capital by inviting people to endorse you as a borrower. Lenders can do an advance search to see only those borrowers with social capital. Borrows on Prosper are 35% less likely to default if they have a social endorsement.

Andera

All the way from Rhode Island "a suburb of Boston" - online account opening and funding is a top priority for banks but is notoriously hard to get right due to complexity and risk. Implemented by over 200 banks so far. Demo fictional bank, ABC Bank, but is typically branded. Electronically sign disclosure and application to start, then complete application data. Select account types/features that you want. Variety of 3rd party checks, confirm ID, credit check, - meanwhile, validation questions. Then based on 3rd party evaluation,offer additional products. Once approved, prompt consumer to fund new account. For example, with ACH debit from existing checking account. Validate that you own that account by entering user name, pw, multifactor ID as appropriate (enabled by Yodlee). Then allowed to enter amount to be transfer. Account created on bank's core system, account numbers generated, accounts funded.

Boulevard R.

Providing personalized financial advice and insight into financial planning. Online, 3 step process, to provide online actionable, unbiased financial advice. Allow banks and brokerages to position products in front of highly qualified consumers.

Goals, Plan, Support - developed in conjunction with a leading behavioral economist at MIT. Determine goals, outline vision for retirement (or whatever the goal is), and then outline steps necessary too archive the goal. Work with certified financial planners to create unique actionable plan for each user. Key next steps, high level advice, how much they should be savings. Detailed next steps - with links to products that are appropriate for the user. Specific advice, simulations for portfolios. Finally, dashboard to track progress, monitor next steps, and provide access to advice videos that address specific situations. Highly personalized based on questions.

Clear path to financial security - painless and affordable.

Diversinet

Today's first demo on a mobile phone. Secure mobile financial applications, secure access to healthcare, and secure authentication. Today demo remote remittance (send and receive) as well as remote access to "personal vault"

Sending funds: Enter PIN and view account balance. Decide to send currency to another account (demo sending to himself, in order to show receipt as well). Send 100 Euros - application provides US - Euro exchange rate, service charge, and ability to add note to recipient - with invoice number or any other notification. Technology used to secure the application is same technology used on desktop for bond trader. 

Receiving funds: Upon receipt, accept fund and choose to 1) pick up cash at branch, 2) deposit into Euro account (a couple other options I missed).

Next demo'd secure vault of personal healthcare information. Doctor name, allergies, emergency contacts, immunization status, as well as any other critical documents. For example, passport numbers and scanned image of passport or other document. Ability to email documents from

Secure authentication on phone - rather than separate token that must be carried.

SocialPicks

Not available today due to development delays.

FindABetterBank (Facilitas)

Helps banks and credit unions find customers, helps consumer switch banks fast, and provides feedback to banks and credit unions on why consumers are switching.

Enter location, features you want (online bill pay, overdraft protection, etc.) and save this information in order to provide to banks. FindABetterBank estimates for consumer fees for each account based on questions regarding behavior/usage. Once again information is made available to banks. Then site lists potential bank options, including breakdown of estimated fees, percentage of requested features offered, etc. Once consumer has made their selection, FindABetterBank provides everything they need to open an account - address of local branch, phone number, etc. Banks can customize interface to interact with customer when they've chosen them as their new bank.

Enabling switching - demo leaving Citibank. Upload to FindABetterBank a standard Quicken or MSMoney file downloaded from Citibank website. Bankswitcher analyzed transcation activity file to determine which trx need to be switched and which can be ignored. Cleans up payee data as necessary. Distinguish between online bill pay and automatic withdrawal transactions. Where a form is necessary to change withdrawal, form is included in PDF for consumer to submit to Biller.

This is going to make the bankers crazy!

Buxfer

Track online accounts, transfer money between your accounts, send money to other people (e.g. roommates). Attempted to demo using Google account to sign into Buxfer but technical difficulties. Can store pw on Buxfer, or download Google Gears or Firefox extension that allows one to save pw securely. Support connection to 300 banks and FI (although possible to use with others).

Guardian Analytics

Concerns about fraud are the main concern about online financial services. FraudMAP solution allows financial institutions to protect and ensure trust via online channels. Real time monitoring of transaction activity, both real time and after the fact. Allow risk manager to view suspect transactions, see full timeline of user activity (sites, ISP, how often they log in, what time of day, what they do online) and decides whether or not the activity is suspicious. Non-suspect activity is color coded green. Risky activities are color coded red. Shows that fraudster has taken over consumer account and is attempting to create fraudulent transactions.

FraudMatch feature allows linkage between suspicious transactions. Financial institutions can identify as potential fraud and stop transactions before they occur.

Impressive user interface, immediately scan a lot of data and pin-point issues.

Jwaala

What is most important factor in determining which 1) rates and fees, 2) Online banking capabilities, 3) customer service, 4/5) branch & ATM locations. Most FIs only offer real time statement and  bill pay. Very few innovations over the last few years. Small handful of banks are using Jwaala money tracker. Either extension to existing online banking/bill pay cabilities or replace them.

Web 2.0 features - dashboard, with multiple widgits (like iGoogle, Netvibes). Customize widgit to show transaction history by vendor, dollar amount, etc. (e.g. Costco transactions over threshold). Once you've created a specific snapshot view in a widgit, you can put that widget anywhere - your homepage, your blog, your iGoogle page, your Netvibes page, etc.

Important to be able to find things. Online banking search is cumbersome - if it exists at all. Jwaala provides native language search, for example "costco around 100 last quarter" or "date to date"

Transaction list features logos of vendors, categorizes, etc.

Bank of Credit Union website looks a lot more like Quicken.

Zecco

Free stock trading coupled with Web 2.0 community.

Demo'd buying one share of VISA. Fast execution (less than 1 second). $2500 limit, 10 trades a month. After that $4.50. There has always been a strong financial community online. But how do you know about community members own investment success? Users can share their  Zecco portfolio performance (e.g. up 30%) so that you know how much you want to value their opinion. For instance, lets say you question your recent VISA transaction. Look on Zecco to see who else is trading VISA. You can view their profiles - showing holdings, performance, trade history, etc. Users can annotate trades and share their notes with others. Zecco integrates Motley Fool ratings. Like other Web 2.0 sties you can make "friends" so you can track activity of other investors. You can also communicate directly with other members via email or via real time chat. Can post on their wall (e.g. Facebook). Join a group, etc.

Zecco community sentiment metric: Bear vs. Bull based on amount of buying and selling. Most held vs. leas held, worse performing portfolios, better performing. See sentiment trend over time.

Guard ID 

Product is called ID Vault. It is a small device with smart chip that securely stores login credentials for financial institutions, e-commerce sites, online news services, etc. Select financial institution and enter IDVault PIN. Utilize GuardID network to track financial institution websites and determine that consumer is connecting to actual IP address associated with the bank.

Once logged into bank website, not using Internet Explorer. Instead using private browser "SecureView" without any plug-ins. No need to enter URL. Also protects from Phishing by preventing login to bogus sites. But what if you lose your IDVault and it comes into the wrong hands. If guest PIN wrong three times IDVault is locked.

Sold via BestBuy and other consumer outlets - 150K units sold so far.

VaultStreet

Allow FI to save money by eliminating printing and mailing of paper statements, bills, and other documents. Why are so many financial documents still being printed in mailed when banks are trying so hard to truncate paper. For consumers, electronic is more time consuming and frustrating than current paper process.

Automatically collect and organize documents. No scanning. No need for consumer to click and download from multiple sites. Securely share documents with trusted advisors; ability to revoke sharing at a future date as necessary.

Secure login, then collects historical documents from consumer's financial institution.

File cabinet to manage documents. List by financial institution and account. User never has to enter data - VaultStreet downloads from financial institution and automatically tags with metadata (FI, account, time period, document type, etc.). User can modify metadata if necessary to correct.

Authenticates documents (easy to modify electronic documents).

Cake Financial

Consumer investment - help nearly 90 million American investors who currently spend #150 billion to have someone else manage their investments. 3 key take aways:

1) See everything in one place. Proprietary aggregation platform. Link unlimited number of investment accounts, including up to 10 years of transactional history. Calculate daily. monthly, YTD, and average annual return. Takes minutes, is free, and you don't have to move your assets. See your gain/risk on individual holdings, plus over all aggregate. Get ranked vis a vis other people to see your ranking.

2) Community with credibility. See overview of all activity in my network (friends, family, people I trust). Facebook news feed on your investment. You don't have to visit site. Email them to you or available on Facebook. View someone else's profile. See graph of how your performance is doing against his (graphed over time). See his metrics vs. ours.See all his positions - when purchased, how much, how it fits in his portfolios. Can see his recent journal postings. And can tie transaction history to his opinions posted in community. Look up VISA - see who is buying, activity metrics.

3) Cake Take - one consolidated metric to show

SmartHippo

Let's you leverage power of community to save money and make better decisions when shopping for financial services. First vertical: mortgages.

No adds, no sponsored links. Does not sell your personal data. Rate database based on information from banks on a daily basis. Consumers can post the rates they have received on their loans. As a user you can sort by rate, consumer rating, pricing, mortgage term, etc.

Show rate data that matches your specific financial profile - not just teaser rates. See rates based on your info and what people like you have received in the past.

Consumers can rate banks, based on user experience and other

Banks would like to post local rates. Loan officers would like to have a blog (but would take months to get thru bank legal and marketing departments). Bank can monitor user comments/reactions on their brand (get alerts). Can reply to specific comments.

Mint

Mint was launched 7 months ago. Leader in online personal financial applications. 2  min to setup, alert via email or SMS if their are any issues with your account. Looks cool compared to bank sites and other personal financial software.

Updates since Mint was last demo'd at Finnovate (October 2007)

World's easiest budgeting system. Compare average spend vs. national average.

Patent-pending categorization has been improved.

SpendSpace - see spending across time, compare against people in your community, other locations. For example, in San Francisco, people spend an average of $30 a month on coffee. $35 in Seattle.

Business model is to help users spend less and save more. Recommend financial products and services. For example, move money in checking account to and eTrade account and earn up to $ per year.

12% click thru rate for Mint advertisers

Moving into mortgages and student loans, offering coupons based on spend.

Mint now supports not just balances but investment portfolio across various brokerage accounts. See whole portfolio. See individual accounts and holdings. Expose all the fees that your brokerage is charging you (Not just commissions - account closings, etc.)

GreenNote

Preview of a new service that will be launching in June.

Student loan service. Tuition fees rapidly increasing. Credit turmoil is making it harder for students, with limited credit history. Help students get low cost loans from friends and family. Formalize the loan and get funds to the school.

Social networking component - Pledge Process - to reach out to friends and family and request loans. Register and build your profile. Share activities, why worthy of a loan. Then enter email addresses and contact info for potential lenders to send link to web page. Student can use template or customize look and feel. Borrower dashboard to see status of loan, who has committed, who has funded.

Potential lender receives email, can click to view profile, three choices pledge, remind me, cannot help. Lender registers to create a GreenNote account. Sees progress against students goal.

Later, provide confidential info to formalize loan. GreenNote creates documentation and facilitates loan process. [Unclear whether GreenNote facilitates the subsequent payback of the loans or not.]

Closed pilot working with a number of schools. Not evaluating student's credit. Only helping them to connect with people they already know. Saving 500, 600 basis points vs. private loans available in the industry. Encourage students to first get grants and federal student loans, then use GreenNote to access funding from friends and family.

Motley Fool CAPS

CAPS is first and foremost about community generated stock ratings. Includes analyst data from 200 brokerage and portfolio managers. 6000 rated stocks. Average 5 star CAPS have rated stocks returned 30% over the last 6 years.

Similar to CAKE you can track friends and their portfolio, track specific stocks, etc.

CAPS makes daily stock recommendations personalized for you based on your preferences, your portfolio,

Drill down by company to see detailed financial data and recommendations.

Stock Screener that enables combination of community sentiment and fundamental financial research metrics.

Find new stocks, validate stocks you already hold. Integrate with website, etc.

That concludes the morning session... off to the exhibit hall to learn more.

More coverage:

Live Blogging from Finnovate Startup

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I am live blogging from Finnovate Startup in San Francisco. Jim Bruene and his team at NetBanker have gathered 40 startups, rebrandings, and company debuts in online banking and finance. Each participant has a brief 5 minutes to demo their product so I’ll be typing as fast as I can.

VENDORS REPRESENTED
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The 40 leading startups that will present are as follows (grouped by industry niche):

Checking/savings:

Financial shopping/comparison:

Investing/asset management:

Lending/credit:

Mobile banking/payments:

Personal financial management:

Security:

Other:

Plus four stealth startups

We're starting momentarily...  

MORE live blog coverage from Finnovate:

Electronic Tolls Inch Higher

Today's New York Times features an article on electronic tolls (e.g. EZPass along the East Coast, FastTrak in the SF Bay Area). An economist determined that on average tolls increase 30% after electronic toll payment is installed. This should be no surprise to merchants and billers that already accept electronic payment - consumers spend more when they aren't physically handing over cash.

Read the whole article here (free subscription):

Technology Eases the Ride to Higher Tolls
By DAVID LEONHARDT
The New York Times
Published: July 4, 2007

PayPal vs Google Checkout - The Economist Weighs In

This week The Economist magazine discusses the PalPal vs. Google Checkout rivalry.

Google_paypal

They admire PayPal's market share (more accounts than American Express), efforts to streamline merchant integration (down to days from weeks), low fraud rates, and constant innovation. But Google's Checkout is a formidable challenger, particularly as Google is content to run Checkout at break even (or even at a loss) as a means to attract ever more advertising.

Read more:

Economist

A battle at the checkout
The Economist
May 3, 2007


Counting on Computers

Business Week online has a slide show featuring the most critical computer systems in the world. The focus is the systems that we rely on for day-to-day life - as individuals and businesses.

...the buzz of daily life is ever more punctuated by contact with computers that we rarely see, but whose constant and reliable operation is a virtual necessity for millions who may not even think about them.

That in mind, we set out to try to determine which computers are the most important to daily life-those systems that keep the power flowing, airplanes flying, the Internet buzzing, and so on. We focused on everyday existence-leaving aside, for instance, the many large supercomputers involved in such tasks as simulated testing of nuclear weapons.

Critical computers identified by BusinessWeek include:

  • Power Grid4_first_data_3
  • National Weather System
  • Root DNS
  • First Data
  • Ground Control / FAA
  • GPS
  • Google
  • MSN / Hotmail

Read the article and view the slide show here.

If the Dow Jones industrial average can sink 178 points in 1 minute due to a malfunction, what would happen if one of these computers had a glitch? Our interconnected,  technology driven modern world can be surprisingly fragile.

The world may not depend on your business' computers, but your livelihood does. Do you have a reliable back up of your critical data? Are your primary business systems redundant?  Do you have thresholds in place to monitor performance and anticipate problems before they happen?

As a true believer in computers and software to streamline business processes and enhance decision making, I am also well aware that systems do malfunction. Things inevitably go wrong. It's the contingency planning that makes all the difference.   

Image courtesy of Getty Images, via BusinessWeek

Online Bill Payment Catching Up with Checks

A recent poll by the research firm Harris Interactive  indicates that the number of bills paid online is rapidly approaching the number paid by check:

Onlinebillpay_1

Other = cash, debit cards, or other payment methods.
Source: Harris Interactive data (quoted in The New York Times)

Keep in mind that CheckFree (a leading providor of online bill presentment and payment services) commissioned the study. Although the findings correlate with other recent studies.

A number of factors drive the increase in online payment:

  • Increaing numbers of consumers online
  • Decreasing fees charged by CheckFree and Metavante, reducing bank costs
  • Recognition by banks that online bill pay customers are more proftiable than other cutsomers because they are more likely to utilize other products
  • Increasing bank willingness to absorb cost, leading to decreasing online bill pay fees for consumers (free at some bank sites)

The rate of adoption may decrease, however, as new internet users (late adopters) may take 2-3 years to grow comfortable online and attempt online bill payment.

Pay Bills With a Click? More Americans Are Doing It and Banks Are Loving It
E-Commerce Report
By BOB TEDESCHI
The New York Times
May 29, 2006

All Business is e-Commerce

Yesterday the BBC News website shut down it's e-commerce index. Not because e-commerce is irrelevant, but because all commerce is now e-commerce:

Today, the word "e-commerce" itself sounds slightly outdated - circa 1999.
Our readers seem to agree. Once the most popular sub-section of our business pages, these days the e-commerce index regularly comes bottom of the rankings.
Closing down the e-commerce section doesn't mean we will report any less about how new technology is changing our lives. But e-commerce has long outgrown its little ghetto as a sub-section of the Business index.

E-commerce is everywhere.

The complete article describing the rationale for integrating e-commerce news with their over all business news coverage is here:

Why the days of e-commerce are over
By Tim Weber
Business editor, BBC News website
Tuesday, 2 May 2006